How to build trust with a team you did not hire

Inheriting a team is harder than building one. The first ninety days set what people believe about you, and almost none of it comes from what you say in the all-hands.

Where this usually goes wrong

The failure is almost never a lack of good intent. It is that nobody wrote the thing down, so two people held two different versions of it and only found out under pressure.

What to do instead

Put it in writing while the stakes are low. Revisit it on a schedule rather than in a crisis. And be specific enough that someone could disagree with it — a statement nobody could argue with is not a decision.

A working checklist

• Name the decision and who owns it.
• Agree what would make you change your mind.
• Set the date you will look at it again.